Our mission is to take you on a unique journey through authentic, creative, and inspirational storytelling. We offer high-quality, timeless products with a deep focus on craftsmanship. By blending rich narratives with exceptional design, we aim to create an immersive experience that celebrates tradition, innovation, and the artistry of handmade excellence.
Returns / Exchanges
Quvel Return Policy
At Quvel, our products are crafted with the utmost care and attention to detail, and we want you to love your purchase. If for any reason you are not completely satisfied, we offer a straightforward return process.
Eligibility for Returns
- Return Period: Returns are accepted within 15 days of your purchase date.
- Condition: To qualify for a return, items must be in their original, unused condition with all packaging, tags, and protective materials intact.
- Exceptions: Custom or personalized items are not eligible for return unless there is a defect or issue directly related to craftsmanship.
Return Process
- Request a Return: Please contact our Customer Care team at quvel.stgo@gmail.com
- Prepare Your Return: Securely package your item(s). We recommend reusing the original packaging to ensure safe return shipping.
- Shipping: Ship the return to our designated address. Please note that shipping costs for returns are the responsibility of the customer.
Refunds
- Once we receive and inspect your returned item, we will process your refund.
- Refunds are typically issued within 7-10 business days to the original payment method.
- Please note that original shipping costs are non-refundable.
Exchanges
If you wish to exchange an item for a different size or color, please initiate a return and place a new order. Our Customer Care team will be happy to assist with any questions regarding fit, sizing, or style.
Defective or Damaged Items
If you receive an item with a defect or damage, please contact us within 7 days of receipt. We will provide a replacement or issue a full refund, including original shipping costs.
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Made with love
Each product is crafted by hand, using the most premium materials to last you a lifetime.
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Born Dominican
From start to finish each product is 100% Dominican, and proudly celebrate and share the vibrant culture and exquisite craftsmanship of the Dominican Republic.
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Made to order
We're intentional about our processes and use of materials with the intent to reduce waste as much as possible. Allowing you the space to personalize each piece, we invite you to show off your unique style and creativity.